Privacy Policy

Dearlove Jewelry ("we", "us", "our") respects your privacy. This policy explains what information we collect when you visit our store, why we collect it, and how we protect it.

1. Information we collect

When you place an order, we collect the information needed to fulfill it: your name, shipping and billing address, email address, phone number, payment details, and the personalization details you provide (names, dates, birthstone choices). When you browse the site, we also collect standard device information such as IP address, browser type, and pages viewed, through cookies and similar technologies.

2. How we use your information

  • To process, personalize, and deliver your orders, and to send order updates.
  • To answer your support requests.
  • To send marketing emails if you have opted in. You can unsubscribe at any time using the link in any email.
  • To improve our store, prevent fraud, and comply with legal obligations.

3. Sharing your information

We never sell your personal information. We share it only with the service providers who make our store work: Shopify (our e-commerce platform), payment processors, shipping carriers, and analytics and marketing tools. Each provider receives only what it needs to perform its service.

4. Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our store. You can disable cookies in your browser settings, although parts of the site may stop working properly.

5. Data retention

We keep your order information for as long as needed to provide our services and meet legal, tax, and accounting requirements.

6. Your rights

You may request access to, correction of, or deletion of your personal information at any time through our contact page. If you are a California resident, you may also exercise your rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we hold about you and to request its deletion.

7. Children

Our store is not intended for children under 13, and we do not knowingly collect personal information from them.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

9. Contact

Questions about your privacy? Reach us through our contact page.